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User Agreement

By entering in to a contract with Inevi Tech Studios(“us”, “our”, “Inevi Tech Studios”, “Inevitech Studios”), you(“the client”,”customer”) agrees to comply completely with the terms of service of Inevi Tech Studios, it’s parent and partner companies and those of our providers.
Inevi Tech Studios agrees to endevour to provide the client with a product/service of high quality and to the clients specifications within a reasonable timeline. 

Procedure of product setup and creation;
Once a client has made clear their intension to enter into an agreement with Inevi Tech Studios an Inevi Tech Studios representative will go through the agreement and requirements of both parties and setup a design brief. Work will compense only once either a predermined deposit has been paid or a payment plan has been agreed upn and sign. Steps for website creation:
Design brief and specification setup
Delivery of first draft
First revision process
Second revision process
Delivery of final product/service

A maximum of two revision opportunities will be given to a client, it is the responsibilty of the client to ensure clear, accurite and full explanations of the preferred design layout, colour pallete, functionality and any other requirements of the product/service during the design brief setup and first revision process. Inevi Tech Studios’ agents will make every effort to ensure the product/service is delivered to the standards and requirements setout in the agreement. If for any reason the client seeks to make further changes after the final revision stage has been completed, any further revision stages needed will be chargable and the charge will be determined by the scope of revisions requested.

Any timelines agreed upon during the contract setup are guideline and estimations used only for both Inevi Tech Studios’ team members and the client to judge the progress of the project. Inevi Tech Studios will make every effort to delivery the product/service to the client within the given timeline but makes no guarantees that outside factors, unforeseen cercumstances or any other interferance of opperations will not affect product/service delivery delays.

Services and products ordered from Inevi Tech Studios by the client can not be cancelled nor refunded during the development stage, once the product/service has been delivered, all subscription based products and services with the exception of the hosting and domain registration and renewal package can be cancelled up till 5 working days before the renewal date.

Cancelations and transferal of domains and websites are subject to the terms of services highlighted under the Website/Domain Transferrals Policy and Cancellations Policy.

Payment for products and services developed are setup as standard with three payment periods.
50% deposit before comencement of work.
25% progress payment after the first revision stage
25% final payment on delivery of product/service

Inevi Tech Studios will on your behalf build a website, purchase or transfer domains and manage a hosting package, we are however not liable for the content on the website within its given indistry or with relation to local, international, and copywrite laws. It is your sole responsibility to ensure that all information given to us to place on the site is correct, complies with any governing body in your industry and that it follows both our TOS as well as our partners and providers TOS. Please view the Acceptable use policy for further elabiration.

Inevi Tech Studios in accordance with our terms of service forwards the use of softwares, plugins and services rendered to the client for use. These softwares, plugins and services remain the property of Inevi Tech Studio throughout and after any contract with the client with the exception of the domain and website(as a layout, database and software). 
Due to requirements of our system to ensure the best security and speed Inevi Tech Studios can offer, all domains for websites hosted by Inevi Tech Studios will need to either be purchased by Inevi Tech Studios or transferred to Inevi Tech Studios on your behalf, however the domain remains the property of the client throughout the contractedperiod and after provided the client continues to pay all renewal fees or transfer fees to or from Inevi Tech Studios.
All websites build by Inevi Tech Studios are hosting by Inevi Tech Studios on our services, this is to ensure the best speed and security we can offer. Websites as a content belong to the client and can, should the client choose to, be transfered to another host or provider. In the case of a transfer this process will be carried out in accordance to out terms of service under the Website/Domains Transferals Policy. 

Inevi Tech Studios reserves the right to reject any request for a website, website feature or website requirement that we feel is out of scope within the current project. 

By purchasing any product/package or entering into any contract with Inevi Tech Studios you declare that you have read and understand the full extend of this user agreement, Inevi Tech Studios’ Terms of Service and Privacy Policy as well as those of our service providers.

Data Processing Agreement

Inevi Tech Studios uses SiteGround services to render services to our clients and is therefore subject to SiteGround’s data processing agreement. For further explanationon SiteGrounds Data Processing Agreement please visit SiteGround TOS

Website and Domain Transferral Agreements

Inevi Tech Studios acknowledges that in some cercumstances a client might seek to transfer their website and domain to a new provider. The domain and the website remain the property of the client throught the contracted period and so they are free to transfer the domain and website should they choose. 

In the case that the client wishes to transfer the website and domain with in the valid transfer period, Inevi Tech Studios will provide the client with the EPP code needed to transfer the domain and an up to date back need to relocate the site. The Payments and Default Policy and Cancellations Policy apply.

In the case that a client wishes to transfer either their domain or website outside of the valid transfer period, a review into the cercumstances will be held. Inevi Tech Studios reserves the right to cancel and remove any unpaid/defaulted products/services or data and so cannot guarantee a transfer will be possible in this case. If the clients data is still available during this review, the client will need to pay any and all renewal fees to make a transfer possible. Domain registrars and providers to not allow for the transferral of expired domains and these are the renewal fees mentioned.

Transferral of domains comes with expenses, both on the current providers side and on the new providers side, Inevi Tech Studios bears no responsiblity to pay these fess. The client is responsiible to cover all related costs.

Inevi Tech Studios uses or may use premium plugins, premium themes, hosting provider services and other services to build, opperated, secure and optimise client websites. The ownership of the licenses for the services and plugins remains that of Inevi Tech Studios. If a site or domain is transferred away from Inevi Tech Studios, we do not and cannot guarantee the continued operation, speed, security, functionality or appearance of the website and so the transfer is done at the discretion and risk of the client.

If suitable notice is given of intension to transfer, Inevi Tech Studios will provide a list of accounts, products, services, themes and plugins that the client will need to purchase and setup in order to keep their site opperating in a similar manner to that as it was on our systems.

Payments, Renewals and Defaults Agreement

Payments Methods
Currently Inevi Tech Studios is only accepting payments through direct bank transfer. Banking details will be given to the client on agreement of contract.

Pricing
Inevi Tech Studios reserves the right to adjust any pricing structures and subscriptions fess without prior warming. It is the clients responsibility to ensure they stay up to date with any subscription and product pricing.

Refunds
Order once placed cannot be cancelled nor refunded. This applies to all packages, products and services.

Default of payment
The action taken is dependant on the required payment:
50% deposit: No work will commence until thedeposit has been paid, regardless of contract signage.
25% Progress payment: Once the design and prototype phase is complete, no work will begin on the systems or website until the proposal has been accepted and the progress payment has been received.
Final payment: Once the site has been completed no access will be given to the email system and the website will not be deployed in its final state until final payment has been recieved.

None payment of renewal fees: Any package not sucessfully renewed on time will be temporarily suspected for an expiration period of 30 days, if the package has not been renewed before the expiration period ends the package will be cancelled and all contents will be unrecoverable, unless prior arrangements have been made and approved.
If a package is not renewed before the end of the expiration period and no cancelation is recieved and approved, Inevi Tech Studios reserves the right to seek legal action to cover any losses resultant.

All Inevi Tech Studios packages are subject to our Cancelation Policy.

Any cancellations after the valid cancelation period, will be reviewed and Inevi Tech Studios reserves the right to charge in full for the expiring package depending on the review outcome.

By entering into a contract with Inevi Tech Studios for one or more of any of its products to confirm that you have read, understand and agree to the Payments, Renewals and Defaults Agreement.

Cancellation Policy

All products and service provided to the client by Inevi Tech Studios are subject to this cancellation policy.

Products and service can only be cancelled without additional charges during palid cancellation periods.
Valid Cancellation periods: All subscriptions and recurring packages have a start date and an expiration date, the valid cancelation period starts from the start date and ends 35 days before the expiration date.
The start date for all subscriptions (packages, products and services) is from the date of contract commencement or the date on which the contract was first signed. Excluding leap years this give the client a period of 330 days of valid cancellation period. Any packages, products and services not cancelled within the valid cancellation period with be marked as approved for renewal, it is the clients responsibility to keep track of any renewal dates and charges. By entering into any contract with Inevi Tech Studios, you accept these terms and responsibility for all renewal fees.

Any subscriptions cancelled outside of the valid cancelation period could be subject to full renewal fees pending a cercumstance review and follows the same terms of service as the default of payment policy.

Certain products cannot be cancelled without the cancellation of the agreement between Inevi Tech Studios and the client as they are necessary for continuation of services rendered.

All optional addons or additions subscriptions cancelled within the valid cancellation period will not be charged at the next renewal date but will remain operational until the expiration date of that renewal period.

All cancellations are subject to the full terms and conditions of Inevi Tech Studios and our refunds policy.

Domain Name Agreement

Inevi Tech Studios resells top-level domain names (TLDs) – gTLDs (generic top level domains) and ccTLDs (country-specific top level domains).

The following Agreement (“Terms” or “Agreement”) applies to your use of domain names registered through or transferred to Inevi Tech Studios(“IneviTechStudios,” “Inevi Tech Studios,” “Inevi Trading,” “us,”, “our” ). This Agreement is an integral part of the Inevi Tech Studios Terms of Service (“TOS”) and represents the entire Agreement between you and Inevi Tech Studios with regard to your use of domain names and any domain-related Services.

Inevi Tech Studios is a devision of Inevi Trading W.L.L. By purchasing a domain from or transferring a domain to Inevi Tech Studios, you declare that you have read, understood and agree to be bound by these Terms. The terms and conditions of our service provider and their Registrars can be reviewed at:

TuCows (OpenSRS) Domain Registration Agreement

ENOM Domain Registration Agreement

Openprovider Terms and Conditions

ICANN Registrant Rights and Responsibilities

ICANN UDRP

SiteGround Hosting Ltd.

Inevi Tech Studios is not responsible for any domain names associated with our Services but not registered through us.

1. Domain Name Registration and Management
1.1. You may apply for a domain name registration from Inevi Tech Studios but we cannot guarantee the availablitly of the domain you have requested.

1.2. The registration and ongoing use of a domain name are subject to the relevant naming authority’s terms and conditions of use, which are hereby incorporated by reference. You acknowledge and agree that Inevi Tech Studios bears no responsibility should a naming authority refuse to register a domain name.

1.3. If you register a domain name through or transfer a domain to Inevi Tech Studios, you will be able to manage the domain through a contact with your Inevi Tech Studios agent.

1.4. Domain names and any domain-related services are subject to renewal and termination as set out in the Inevi Tech Studios TOS. Domain registration and renewal fees are non-refundable in any event. The maximum renewal period for any domains with Inevi Tech Studios is one year. Renewal fees for expired domain names may vary depending on the Registrar of record and Inevi Tech Studios bears no responsibility to hold any expired domains.

2. Registrant Information
2.1. As part of the registration process, you are required to provide certain information to us, and to promptly update this information as needed to keep it current, complete and accurate. We will use this information in accordance with the TOS and our Privacy Policy. The information required in order to process your domain name registration is set out on your Order.

2.2. By signing an agreement with Inevi Tech Studios to agree to provide us as a third party provider with the relevant details needed for this registration and to update us of any changes promptly. Any information provided to us is used in accordance with the registration process, our TOS and privacy policy and that of our providers.

2.3. Inevi Tech Studios will handle information confirmation and registration need but you are solely responsible for the accuracy of the information provided and its update, Inevi Tech Studios is not responsible for consequences risen from inaccurate information provided by you.

2.4. You acknowledge and agree that upon domain name renewal the type of information you are required to provide may change. If you do not agree to provide the new information, your registration will not be renewed.

2.5. The information you provide determines the ownership of the domain. For non-expired domain names registered through Inevi Tech Studios and subject to availability and the requirements of the respective Registry, this information may be updated through your Inevi Tech Studios agent.

2.6. You are solely responsible for providing us with accurate and up-to-date contact information. We shall not accept any responsibility for any cancellation or refusal to renew a domain name by the relevant naming authority due to any failure to provide such information. You are responsible for any changes to your domain name contact details made through the Inevi Tech Studios agent.

2.7. You acknowledge and agree that if you (i) provide inaccurate information; (ii) fail to update contact information promptly; or (iii) fail to respond to Inevi Tech Studios or Registrar inquiries regarding the accuracy of your domain name contact details within any specified timeframe; (iiii) fail to pay the required renewal fees by the set date, this shall constitute violation of the Terms and may result in suspension and/or cancellation of your domain name registration.

3. Collection and use of registration information
3.1. By registering a domain name through or transferring a domain to Inevi Tech Studios, you understand and agree that the Registrar of record, relevant Registry or ICANN may establish guidelines, limits and/or requirements regarding what information Inevi Tech Studios must collect from you in order to provide the Services to you and how we may use such information.

3.2. You acknowledge and agree that Inevi Tech Studios will make available domain name registration information you provide, or that Inevi Tech Studios otherwise maintains, to SiteGround Hosting Ltd. and thus to ICANN, the Registrar of record, the Registry and other third parties as required or permitted by ICANN and applicable laws.

3.3. You hereby give your explicit consent to the collection, use and disclosure of domain name registration information as set out in this Agreement, the TOS, our Privacy Policy. You hereby irrevocably waive any and all claims and causes of action you may have arising from such use or disclosure of information by Inevi Tech Studios and its providers.

4. Domain Transfers (Registrar)
4.1. You can change the Registrar of record for an existing domain name in accordance with the transfer policy and requirements of the relevant Registry. Only the individual or entity listed as the registrant in the current domain name registration (“Domain Name Owner”) may initiate a request to transfer the domain to Inevi Tech Studios. By purchasing domain transfer Services from us you hereby represent that you are the Domain Name Owner or that you have been duly authorized by the Domain Name Owner to initiate a transfer.

4.2. The information required to initiate a domain name transfer will be collected on the Order. We may require that you provide additional documentation that proves the ownership of a domain before or after a transfer request is initiated. If the Registrar of record is being changed simultaneously with a trade of a domain name from one party to another, we may also request that you submit appropriate authorization for the transfer – i.e. a bilateral agreement between the parties, a final determination of a binding dispute resolution body, a court order, or other appropriate authorization.

4.3. Upon successful completion of the registrar transfer request, our Registrar shall immediately become the Registrar of record.

4.4. You acknowledge and agree that any domain name transfer is subject to the terms and conditions set out by the respective Registry. Inevi Tech Studios shall not be responsible for transferring domains that do not meet the requirements for transfer of the respective Registry.

5. ID Protect Services
5.1. If set out in your Order, and subject to availability, we through our providers will provide private domain name registration services to you (ID Protect). If we provide ID Protect services to you, you acknowledge and agree that the Service is extended to you as provided by the respective Registrar and Inevi Tech Studios or its providers shall not be liable if your identity is mistakenly disclosed.

5.2. By purchasing ID Protect Services from us you agree that (i) your use of the Services shall comply with the terms and conditions set out in the TOS; (ii) you are responsible for keeping your domain name contact information accurate and up to date; (ii) you must not use the Services in order to evade any legal, registry, ICANN or other requirement or regulation; (iii) you shall immediately respond to any notice we or the domain name Registrar may forward to you as a result of your use of ID Protect Services.

6. Customer Responsibility. Disputes
6.1. If you purchase domain name Services from Inevi Tech Studios, the domain name shall be associated with your Customer Account and you shall be solely responsible for managing the domain in full compliance with this Agreement and the TOS.

6.2. Any dispute between you and any third party regarding a domain name must be resolved between the parties involved. Inevi Tech Studios will neither be a party in a dispute, nor will facilitate dispute resolution. We reserve the right, upon becoming aware of a dispute and at our sole discretion, to either suspend or cancel the domain name, and/or make appropriate representations to the Registrar of record or the relevant Registry. You warrant and represent that to the best of your knowledge and belief, neither the registration of the domain name nor the manner in which it is directly or indirectly used by you and/or any affiliate directly or indirectly infringes the legal rights of a third party. In any case, disputes for the ownership of domain names shall be governed by ICANN’s UDRP which is an integral part of this Agreement.

7. Domain Ownership
7.1.  Inevi Tech Studios offers domain name registration as a third party, if a domain name is registered or transferred to Inevi Tech Studios for your agreement, the domain name remains your property.

7.2. You may transfer your domain away from Inevi Tech Studios services in accordance with Inevi Tech Studios TOS.

7.3. Inevi Tech Studios will have direct access to management of your domain through our client area wiht our provider and by accepting this agreement you give us express permission to manage your domain on your behalf using the information you have provided but you acknowledge that you are solely responsible for the accuracy of the provided information and accountable for any consequences of misinformation.

As a third party provider to SiteGround Holding Ltd. Inevi Tech Studios is and holds all Inevi Tech Studios clients to the SiteGround acceptable use policy. The following is an excerpt of the SiteGround terms of service:

“SITEGROUND ACCEPTABLE USE POLICY

The SiteGround Acceptable Use Policy (AUP) sets out the rules and guidelines for using our Services. You agree that you and your End users will use the Services in full compliance with the SiteGround Terms of Service (TOS) and the AUP.

By using any service provided by SiteGround you agree that:

You will not violate any applicable laws, regulations, ordinances, rules or any requirements of any applicable national or local authority/regulator;

You will not transmit any unsolicited commercial or bulk email. You will not engage in any spamming or Mail Bombing activities;

All your outgoing email messages containing advertising will include an automated opt out;

You will not make any inappropriate communication to any Newsgroup, Mailing List, Chat Facility, or another Internet Forum;

You will not make, attempt or allow any unauthorized access to SiteGround and/or third-party website(s), server(s), or hosting accounts and/or services;

You will not allow any remote code execution of malicious software;

You will not cause denial of service attacks, port scans or other endangering and invasive procedures against SiteGround servers and facilities or the servers and facilities of other network hosts or Internet users;

You will not forge the signature or other identifying mark or code of any other person or engage in any activity (including “spoofing”) to attempt to deceive other persons regarding the true identity of the User (excluding the use of anonymous remailers or Internet nicknames);

You will not display, store, distribute or otherwise make available any content or material that you are not authorized to, whether because prohibited by law, agreement or other reason. This includes but is not limited to copyrighted music, video, photos, designs, files, copyrighted software, personally identifiable or protected confidential information, trade secrets, etc.;

You will not impersonate any person or entity;

You may host websites related to high-risk activities where the interruption or malfunction of the Services could lead to serious consequences, including but not limited to personal injury, death, environmental damage, etc. only after receipt of our explicit consent. For such websites, you must receive confirmation from us that you can use the Services before submitting your Order. Examples of high risk activities include but are not limited to nuclear facilities, air traffic control, life and health support, etc.

You will not harm or seek to harm minors in any way;

You will not host or operate an audio and/or video streaming service;

You will not host websites that make use of cryptopools/contain mining scripts, promote cryptocurrency money-making schemes, are crypto exchange and crypto airdrop sites;

You will not host any website, content, links or advertisements of websites that:

infringe any copyright, trademark, patent, trade secret, or other proprietary rights of any party;

profess hatred for particular social, ethnical, religious or other group;

contain viruses, Trojan horses, worms, time bombs, ransomware, spyware, adware, scareware, corrupted files, or any other malicious software or programs that may interrupt, limit the functionality or destroy any software, hardware or equipment;

contain Illegal or Hacking/Phreaking Software (Warez);

contain any software that is copyrighted and not freely available for distribution without cost. This includes, but is not limited to ROMs, ROM Emulators and Mpeg Layer 3 files (MP3);

contain any kind of proxy server or other traffic relaying programs;

promote Money Making Schemes, Multi-level Marketing or similar activities;

contain Torrent trackers, Torrent Portals or similar software;

are used to operate and contain peer-to-peer network systems and file sharing systems;

are with adult content, pornographic, obscene, unlawfully harassing, or connected with child abuse or sex-related merchandising;

contain personal data, private information, images, photos, videos and any other identifying information or material of any third party, including children without their consent (or a parent’s consent in the case of a minor);

advertise, encourage or give any kind of support to the use and/or sale of drugs and any related substances without permission by the government or other authority;

contain any data, material that is unlawful, abusive, threatening, harassing, or defamatory;

contain fake news, misleading, untruthful or inaccurate information;

promote, encourage or give any kind of support to violence and terrorism.

Examples of unacceptable content, data, materials, websites on all SiteGround servers include but are not limited to:

IRC Bots, Proxy Scripts, Warez, image, filedump, mirror, or banner-ad services (similar to rapidshare, photobucket, or commercial banner ad rotation), topsites, commercial audio streaming, Escrow, High-Yield Interest Programs (HYIP) or related sites, Investment sites, sale of any controlled substances without providing proof of appropriate permit(s) in advance, AutoSurf sites, Bank Debentures, Bank Debenture Trading Programs, Prime Banks Programs,, muds / rpg’s, hate sites, hacking focused sites/archives/programs, or sites promoting illegal activities, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts. Forum sites and or any other websites that distribute or link to warez content are strictly prohibited as well.

Any material that in our reasonable opinion is either obscene or threatening is strictly prohibited and will be removed from our servers.

By using our Services you also agree not to engage in or to instigate actions that cause harm to SiteGround, other SiteGround customers or any third party. Such actions include, but are not limited to, actions resulting in blacklisting any SiteGround IPs by any online spam or IP reputation database, actions resulting in DOS attacks for any SiteGround server, etc.

You are solely responsible for ensuring that all programs and scripts installed or used on the Services are secure and the permissions of directories and files are set properly. We recommend that you set the permissions on all directories and files to be as restrictive as possible. You are solely responsible for any actions and activity while using the Services, including any compromise of login credentials.

You agree to keep all your login credentials secure at any time. We reserve the right to carry out audits to determine the security level of login credentials. In the event that we determine your login credentials have been compromised (e.g. were brute-forced, hijacked, stolen, etc.) and are being used or were used for uploading, maintaining, running unacceptable content, data materials or websites, we may suspend access to the compromised Service (including but not limited to Customer Account, hosting service, user accounts, website, FTP service, Email service). We will notify you if such actions are taken against your hosting account.

SiteGround shall not provide legal advice referring to compliance of content and materials uploaded on or transmitted through our Services. You shall be solely responsible for verifying whether your content and materials comply with any applicable law, including laws in jurisdictions where your content and/or materials are uploaded, hosted or accessed. SiteGround shall not bear any liability if your use of the Services violates any law or regulation.

If your use of the Services results in violation the AUP, we may take immediate corrective action without prior warning, including deletion of content or Service suspension. Repeated violations of the AUP will result in termination of the Agreement with no refund. SiteGround shall not be liable for any loss or damage arising from our measures taken against actions causing harm to SiteGround, other SiteGround customers or any third party.

We reserve the right to terminate the Agreement for Services suspended for violation of the AUP or the TOS with no refund.

Any violation of our AUP should be reported to us at [email protected]

This AUP is an integral part of the SiteGround Terms of Service (TOS). For all issues related to the use of the services not settled by the AUP, the provisions of the TOS shall apply.”

Inevi Tech Studios reserve the right to terminate any agreement and all subscriptions as well as remove all data and backups of any site that we feel is in violation of this policy with immidiate effect and with out warning. 

Hosting Package

Prices stated are for the basic and lowest tier of available hosting we offer, this will generally exceed the amount of resources needed for our clients site and has been setup to provide the most reliable, secure and fasted sites to our clients within reason.
Hosting statistics for each client monitored, In the event that a client exceeds what Inevi Tech Studios determines to be acceptable usage amounts by a clients site or if a clients sites size or usage startes to deteriorate the performance and functionality of the current hosting package, Inevi Tech Studios reserves the right to upgrade the package and add additional charges to the renewal fees of the client. Inevi Tech Studios will first send notice to the client of the site over use, if the resource usage cannot be minimised to the appropriate level, the package will be upgraded.
Upgrades will take immidiate effect in an effort to maintain the performance of the shared hosting package as a whole and the performance of all Inevi Tech Studios client sites, charges however will only be payable at the next renewal date. 
If a client refuses the upgrade, Inevi Tech Studios reserves the right to take the necessary steps to reduce the sites resource usage or to pause the sites operations pending optimisation/transfer or upgrade.

Managed LiveChat integration

Inevi Tech Studios uses third party applications to provide live chat and support functionality. 

“Managed” refers to the management of backend functionality, updates and up time only. Clients will be responsible for setting up teams, agents, agent groups, designations and titles as well as being responsible for hiring and maintaining their own support and agent emoployees.
Inevi Tech Studios will provide resources for training and provide basic support issues and queries the client may have, however as the LiveChat application/software/widget is provided by LiveChat, Inc. Inevi Tech Studios bares no responsibility for losses, potential losses or damages caused by an outage of service, functionality or other malfunction of the intergration. 
Inevi Tech Studios, will in these cercucumstances provide assistance to the best of our ability as well as communicate with both the client and the software provider to return the widget back to its intended functionality.
The stated price for the intergration is per single user on a yearly basis and is subject ot our Payment and Default Policy. The stated price is for the most basic package available, further costs will incure should the client choose to add functionality, add users or upgrade their package at anytime. Inevi Tech Studios reserves the right to bill immidietly for any services added by the client to their LiveChat account, regardless of if prior arrangement or notice was given by either party and to suspend without warning if the client refutes, denies or refuses the addition of the packages/ functionalities or pending payments.

Certain LiveChat package tiers enable the ability to upload files to sites, if a client has requested and is using this functionality, the client will be held responsible for any ToS’s broken, including Inevi Tech Studios ToS, SiteGround ToS and LiveChat ToS.

It is the responsibility of the client to properly inform their agents of all relevant terms of service and acceptable usage policies as well as to train their agents in best practices and judgements when accepting or prompting or allowing of file uploads.

Inevi Tech Studios reserves the right to seek legal action and compensation for any damages resultant from incorrect,unacceptable or negligent use of the live chat funtionality and bares no responsibility for any damages or loss to a clients site as a result of incorrect usage from the client or any usage that violates any Terms of service of Inevi Tech Studios and our partners. 

Priority Support

Priority support clients are given a direct number to their support agent, allowing immidiate resolution to any issues and answer to any questions, this number is meant only for clients who have active priority support packages. This number may not be gievn out or used without a valid prioroty support package. Any clients who hand out this number or details related to it will have their priority support package canceled with full affect of our refunds policy. Inevi Tech Studios reserves  the right to deny priority support to any none priority support clients.
Clients whom do not have a priority support package should either email [email protected] or use the support portal in their client area. Priority support clients whom choose to use the support portal should use the client ID as their subject in the support ticket to ensure their priority support status is noticed immidietly.

Email Packages

Clients who have an active professional emails package will be given access to a site tools area, from here they can add, edit and remove email accounts. There is no limit to the amount of emails a client can have, however the resources used will be taken into consideration in the hosting package and so follows the hosting package policy. Inevi Tech Studios, is not responsible for the email accounts in any way.
The area in which the client has access to the email accounts, has other hosting and account tools, these are there for convinience during support calls, maintence and for staff use only. Inevi Tech Studios bares no responsibility for any issues, errors, failures of any kinf caused by clients who use this area incorrectly or fail to inform their staff of the policies and procedures.
Inevi Tech Studios has no responsibilty to backup or save any email data, it is the responsibility of the client to do so.
The client may request that Inevi Tech Studios manages their email accounts on their behalf, we reserve the right to decline any such request and to charge appropriately should we choose to fulful the request.

Maintenance Packages and Backups

Maintaining a websites backend, its plugins, integrations and sofwares is an important step towards healthy, responsive, fast and secure websites. If a client does not maintain their site themselves or purchase a maintenance package from Inevi Tech Studios, we bare no responsibility for the reliable operation of the site, its security and operations. We reserve the right to suspend the operations of any site that we deem to pose risk to the security of our servers, packages and clients.

The maintenance package should you choose to subscribe, ensures that an Inevi Tech Studios employee will periodically maintain and update the backend, plugins, integrations and softwares of your site, keeping it fast, secure and reliable. During the maintenance time though the site may under go sparatic down time for no longer that 1 to 2 seconds at most during server/webapp resets, this is necessary and unavoudable. Inevi Tech Studios will attempt to make any of these services during the quietest times for your site.

Whilst good maintenance practices mitigate the chance of security breaches, crashes, errors and failures, there is no guarantee that your site will not suffer from these issues at some point as a result of some other external factor. 

Additional Pages

The additional pages product offered by Inevi Tech Studios is for use during the initial development of a clients site and so the pricing is for use as a guide when estimating initial costs, the prices for additional pages added after the site has been made live may vary depending on the needs and requirements of the client.

Product Uploads

Any E-Commerce clients may request for Inevi Tech Studios to upload, format and make live new products on their site, the stated price may vary depending on the type of product that needs to be uploaded as well as the amount of products that need to be uploaded. Inevi Tech Studios is not responsible to research, find, collect, formulate or edit any product information, it is the responsibility of the client to provide us with all inforamtion necessary for the upload.  a form can be found in the client area for download which the clients must use to add alll the data as well as a link to a drive where any product images should be placed. Inevi Tech Studios bares no responsibility for any incorrect or missing information provided or not by the client and reserves the right to recharge the upload fee depending on the amount of errors that need to be corrected as a result.